Path to Certification
  Certification Process
  Appeals Process
  Complaints Process
  Suspension Process
  Cancellation Process
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Complaints Process

  • A complaint, from anyone, shall be submitted in writing to the HSB RS Managing Director
  • In the event of a conflict of interest, the Complaint shall be assigned to a delegate not involved in the subject of the complaint
  • All necessary information shall be gathered and verified to validate the complaint
  • Any valid complaint against a certified client shall be referred to the certified client during the investigation process
  • The necessary people shall be engaged to investigate the complaint
  • Upon completion of the investigation, it will be determined what action needs to be taken in response to the complaint
  • Any corrective action deemed necessary shall be handled per the HSB RS Nonconformance & Corrective Actions procedure

The complainant shall be informed, in writing, of:

  • receipt of the complaint
  • progress of the complaint
  • decision on the complaint, and whenever possible, of the end of the complaint-handling process



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